FAQs

What impact will the Tariffs have?

Telescope Technical Support

If you did not purchase your gear through us, in most cases, we can still assist you with troubleshooting your equipment. Due to the volume of requests for this, we have added the option to purchase telescope assistance in 30 minute blocks based on the type of equipment you need assistance with. Click here to learn more about this support program.

Do you buy and sell used gear?

Yes! We will selectively buy or take on consignment gently used gear in good working order. Details can be found here.

Do you offer classes?

At this time, we do not have a schedule for when classes will resume.

Do you do repairs?

Mostly no, but we are happy to take a look at your telescope through our Telescope Technical Support program and give you guidance to troubleshoot any operating issues and advise if there are repairs needed and where to potentially go for further service needs.

In our experience, a configuration issue is often the root cause of most problems where you may think the telescope needs to be repaired. Some things are user-serviceable, especially collimation, the alignment of the mirrors in a reflecting telescope.

Do you do telescope cleaning and collimation?

Most of the time, if it's "just a little dust" on the optics, they'll be fine as they are, and your view through the scope will still look great. (It's actually best to leave the mirrors untouched unless they're really a mess--they're easily damaged if not handled correctly.) For more serious mirror-cleaning problems, pro cleaning is sometimes available from your telescope's manufacturer. For external lenses and eyepieces, use a rocket air duster or lens brush to remove loose dust, and then wipe with a Lens Pen or eyeglass cloth for any smudges. We offer basic cleaning supplies here.

As for collimation, the aligning of your telescope's mirrors, there are usually good instructions in your telescope's manual. YouTube also offers many great guides for different types of telescopes. For newtonians and RCs we do offer Collimation eyepieces.

Do you ship internationally?

Sorry, but no. We ship only within the 48 contiguous states. Due to fraud risks and our dealer agreements, we ship to the contiguous US only. We do not ship to freight forwarders. We also do not ship to Alaska and Hawaii or US territories due to past issues with damage and the high costs of shipping to these locations.

Do You Provide Quotes?

Yes, we can provide quotes for government and institutional orders where a PO process is required, if the order value is over $2,000. If you are an individual looking for a list of items, prices are all on the website, and you can build your own quote by adding items to your cart. If you have questions about what you may need, we are happy to help out by phone or email.

Note: Prices are subject to change without notice, including previously quoted prices.